Refund policy

All Hijabs, caps, Pins, scrunchies & accessories cannot be refunded or exchanged for hygiene reasons.

for dresses & Others 

WHEN do items need to be returned by?
You are able to return any items within 14 days of the original purchase date. be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, stickers and in its original packaging. 

To start a return, you can contact us at info.hayalabel@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. 
SHIPPING for returns?
Shipping for returns is paid for by the customer.  Unfortunately, we are unable to refund the cost of postage on any orders unless goods supplied are faulty or incorrectly provided.   

You can always contact us for any return question at info.hayalabel@gmail.com.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.